Edinburgh Serviced Apartments
Tel: 0131 553 7394
EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.

Saturday, October 25, 2014

 

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Great Offers

FAQ about Ocean Serviced Apartments


Am I allowed to bring extra people?

We have serviced apartments that sleeping from 2 guests, up to 5 guests. As an example, if you book for 3 people you will only be permitted to sleep 3 people. Management reserve the right to charge for additional people staying, that have not been booked for. Additionally, you could be contravening government regulations and could face prosecution.

Are pets allowed?

We do not accept pets.

Are there any nightclubs nearby?

We pride ourselves in offering a great nights sleep, and thankfully we have no loud bars and clubs in earshot. There are amazing clubs just a short taxi or bus journey away in either the New Town or Old Town.

For a full list please click here:

About Edinburgh

Are there any restaurants near by?

There are some fantastic restaurants all within a 800 meter radius of our reception.

Fantastic seafood, great value Italian, local pubs, Thai to die for and a couple pubs just for good measure. Our reception staff are on hand to help with recommendations and bookings.

For a full list of Edinburgh’s fantastic restaurant scene please click here:

About Edinburgh

Are you able to book car hire for me?

Our staff are able to book you anything from restaurants, to taxis and also car hire and day tours. Please speak to reception when in residence, or arrange prior to arrival via email This email address is being protected from spambots. You need JavaScript enabled to view it. or on telephone number 0131 553 73 94.

Can you help book taxi’s?

We have partnered with a local taxi firm that offers set fairs for our guests.

Prices are £10 into Waverley Train Station (on Princes Street) one way and £23 to the airport one way.

Obviously you can take a taxi to where ever you want, but the above mentioned set fares have proved very popular. Please collect a taxi card from reception or ask the staff to book on your behalf.

Do I have to clean the apartment during and after my stay?

We ask that all apartments are kept in a satisfactory, clean and tidy manner in much the same way you would be expected to leave a hotel room.

Apartments receive a daily ‘refresh’ and if you are staying longer than 7 nights your apartment will receive a full service every 7th day. 
If you wish to pay for additional services you need to arrange this with reception, and please not that this is charged at time of booking the service (charges may vary).

On check out, you do not need to clean up but it essential the apartment is left in a decent, fit and tidy state. Failing which you may be charged for our staff to rectify this.

What is a “DAILY service”?
This service is given to all guests staying 2 nights or more and has no additional cost.
It includes: 

  • Remove all rubbish
  • Supply more toilet paper

* Note neither the linen nor towels are changed. 
If the above is not adequate a guest can book a Weekly services at £30.00.

What is a “WEEKLY service”?
This service is offered for all guests staying 7 nights or more at no additional cost.
It includes everything in the Daily Service, plus;

  • Full apartment service
  • All linen is changed
  • All towels are changed

If the above is not adequate a guest can book an additonal Weekly services at £30.00.

Do I have to pay a deposit?

We take a £100 deposit per apartment for all bookings.

This is taken in the form of a credit pre-authorisation on your credit card.

How it works is, the £100 is ‘frozen’ in your account until after you have checked out. If our housekeeping manager reports back that the apartment has been left in a satisfactory condition AND you and your guests have not caused any inconvenience to staff/other guests then the £100 is ‘unfrozen’ in your account.

In the rare event that guests have damaged the apartment or caused problems for staff/other guests you will be contacted by management to rectify. If the costs are less than £100 then the balance will be refunded, however should the costs be more than £100 you will be asked to pay this immediately.

Do you accept Hen and Stag groups?

Ocean Apartments do not accept Hen and Stag groups, in fact we positive discourage them. Please note that if you have booked via various online agents and turn up as a Hen or Stag party you will not be permitted to stay and a full refund will be arranged via your agent.

Do you have a ‘hotel restaurant’ on site?

No, we do not however there are some fantastic restaurants all within a 800 meter radius of our reception. Fantastic seafood, great value Italian, local pubs, Thai to die for and a couple pubs just for good measure.

Do you have any smoking apartments?

We are strictly NON smoking, and this information has been communicated through all our sales channels, as well as on our T&C’s. We have also published numerous no smoking signs throughout the building. We have provided smoking bins at each entrance and kindly ask all guests using them to keep voices down in respect of our guests staying in the ground floor apartments. Management reserves the right to charge a penalty for anyone in breach of our no smoking policy. You may also be asked to leave, without refund.

Do you have disability friendly apartments?

At present we do not offer disability friendly apartments, however we are undertaking market research at the moment and may look to introduce this in the future.

For anyone with a disability, the building itself is accessible via ramps, and we do have elevators in place. There are no disability friendly baths/showers, but the rooms and hallways are big enough for wheelchairs to navigate.

Do you have wifi?

Unlike many hotels and serviced apartment providers, we really do strive to offer all the wee extras at no extra costs. So, YES, wifi is offered and it’s FREE! Guests are required to get a WIFI password from reception. For those of our guests without their own pc/smart phone, we have a complimentary internet cafe in reception with tea/coffee and biscuits.

Do you offer a welcome pack?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer a fantastic welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel.

Don’t forget all apartments are provided with linen, towels and many other hotel essentials such as hairdryers, iron, ironing board and laundry facilities.

Do you offer cots and high chairs?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

Yes, COTS & HIGH CHAIRS are available on request. We do not provide linen for the cots.
There are a limited number of cots and high chairs and they are available on a first come first served basis. Please arrange with reception prior to arrival.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron, ironing board, laundry facilities and so much more.

Do you offer room service?

As we have no restaurant or catering facilities on site we do not offer room service.

In reception you will find numerous take away menu’s from some fantastic home delivery restaurants and take always in the local area. Delivery is usually always very quick.

Do you provide luggage storage?

Yes, whether you are arriving before check in time and want to leave your bags, or if you have a few hours to kill after check out you are more than welcome to leave your luggage with us. Items are stored in a secure office, however management accept no responsibility or liability for items left.

Do you provide parking?

Yes, there is ample free on street parking.

Additionally, there is an underground off street parking garage that our guests are able to make use of. You will need to get an entry remote from reception on check in. A deposit will be taken in the form of a credit pre-authorisation on your credit card. How it works is, the £50 is ‘frozen’ in your account until after you have checked out. If you return the remote the £50 is ‘unfrozen’ in your account. Should you not return the remote, we will process a payment for the £50 on your card.

Do you provide toiletries?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer TOILETRIES as well as linen and towels.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

Do you provide towels?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer TOWELS and linen and as well as basic toiletries. There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

How can I book?

  • You can book online through our online booking system: Ocean Apartments Online Booking
  • You can call us on 0131 553 7394 to book over the phone.
  • You can email an enquiry to us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • You can submit an online enquiry form by clicking here Enquiry Form

How often is my apartment serviced?

Apartments receive a daily ‘refresh’ and if you are staying longer than 7 nights your apartment will receive a full service every 7th day.
If you wish to pay for additional services you need to arrange this with reception, and please note that this is charged at time of booking the service (charges vary).

What is a “DAILY service”?
This service is given to all guests staying 2 nights or more and has no additional cost.
It includes: 

  • Remove all rubbish
  • Supply more toilet paper

* Note neither the linen nor towels are changed. 
If the above is not adequate a guest can book a Weekly services at £30.00.

What is a “WEEKLY service”?
This service is offered for all guests staying 7 nights or more at no additional cost.
It includes everything in the Daily Service, plus;

  • Full apartment service
  • All linen is changed
  • All towels are changed

If the above is not adequate a guest can book an additonal Weekly services at £30.00.

Is electricity included?

Of course, the price you pay is all inclusive, and there are no hidden or extra charges! We do ask for your help in going green, so please turn off lights and heaters when not required.

Is linen included?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer LINEN and towels as well as basic toiletries.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all serviced apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

Is Ocean Apartments child friendly?

We have numerous family apartments, we are set up perfectly for families.

Please click on family apartment to see what is offers.

Is smoking permitted?

We are strictly NON smoking, and this information has been communicated through all our sales channels, as well as on our T&C’s. We have also published numerous no smoking signs throughout the building. We have provided smoking bins at each entrance and kindly ask all guests using them to keep voices down in respect of our guests staying in the ground floor apartments. Management reserves the right to charge a penalty for anyone in breach of our no smoking policy. You may also be asked to leave, without refund.

Is the kitchen all mine?

Yes, it’s all yours.

Each apartment has its own kitchen and lounge – please click on one of the below links to see what each apartment type offers (including kitchen facilities).

1 Bedroom serviced apartment
2 Bedroom serviced apartment
Family serviced apartment
Luxury Penthouse serviced apartment

Is there a bus service?

We are very lucky to have a fantastic local bus service that shoots straight into town, from literally 300 meters away.

BUS SERVICES
Lothian Buses www.lothianbuses.com provides the majority of bus services in the Edinburgh area.

ROUTE10
Route 10 stops directly outside the apartments and links the apartment to Edinburgh city centre. The journey time is approximately 15-25 minutes depending on the time of day.

FARES AND TICKET INFORMATION
Please make sure you have the correct amount, you do not get change back.

TICKET TYPE COST
Single Adult  - £1.50
Single Child - £0.70
Adult Day  - £3.50
Child Day  - £2.00
NIGHT – Buy on any day or Night bus service after midnight £3.00
Day and Night – Buy on any day bus after 18H00, valid on all night busses £3.50

Bus time tables are available to take away from reception.

Is there a hairdryer?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer HAIRDRYERS as well as towels and linen and as well as basic toiletries.

There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

Is there an iron?

We have taken the essential bits of staying in a hotel, and added them to the benefits of staying in your own serviced apartment. So, whilst you are getting all that extra space and freedom, you aren’t sacrificing on the things that matter.

YES, we offer an IRON and IRONING BOARD in all apartments.

We also offer hairdryers as well as towels and linen and basic toiletries. There is also a welcome pack of tea, coffee, milk pots, sugar, dishwasher tables, cleaning solution, cleaning cloth, sponge and tea towel. Don’t forget all apartments also have other hotel essentials such as hairdryers, iron and ironing board, laundry facilities and so much more.

What do I do with my keys when I leave the building to explore the city or go to work?

Just like a hotel, the keys are all yours for the duration of your stay, this is not a hostel or old fashioned guest house.

What do you provide in the kitchen?

The questions should rather be: What don’t you provide in the kitchen?

As regular travellers ourselves we know that what you want from a serviced apartment is for it to offer all the appliances and utensils that you have become reliant on at home.

So, we have loaded the kitchens with everything you could possibly need from the basic plates and bowls, to roasting dishes and coffee cafe tiers.

Please click on this link to see our full kitchen inventory:

KITCHEN INVENTORY

What facilities do you offer?

Our serviced apartments are stocked with every possible convenience you could require for the complete serviced apartment experience. Please click on the following list for a full inventory of facilities offered:

Ocean Serviced Apartments Facilities

What happens if I have any problems or need help when reception is closed?

We have staff that live on site, to ensure you are always well looked after.

When you check in you will be given full details of how to contact the afterhours staff if and when you need to. We ask that this is strictly for emergencies only please.

What happens to items accidentally left behind?

We will always try to reunite left belongings with their owners.

For postage, we charge an admin fee + postage costs.If we have been unable to reunite belongings with their owner within 14 days of departure, management reserves the right to dispose of them.

What hours are you open?

Monday to Friday: 09H00 until 19H00
Saturday and Sunday:  09H00 until 17H00

We do have staff on site after hours, strictly for emergencies only and you will be given their details at check in. If you are planning on checking in when the office is closed, we have a fantastic and easy late check in system and you will be given full details of this should the need arise.

What is your address?

Ocean Apartments
2 Western Harbour Midway
Edinburgh
EH6 6PN

What is your cancellation policy?

Just as rates and apartment types vary so does our cancellation policy vary.

For a full detailed breakdown, you can click here

Ocean Serviced Apartments Terms and Conditions

What payment methods do you accept?

All major credit cards (card charges apply)
Debit cards (no charge applies)
Cash

What services do you offer?

With on site concierge and reception staff we have the same feel to our reception as many well know hotels

The following services are offered in reception:

  • Taxi Bookings
  • Restaurant Bookings
  • Tour Bookings
  • Tourist information and free guidebooks
  • Complimentary internet cafe and coffee/tea bar
  • Luggage porter (on request)
  • Complimentary DVD library

The following services are offered when in residence

  • Daily maid service (basic tidy up and rubbish removal Please note that towels and linen are only changed every 7 days Additional housekeeping and linen changes are available at additional cost (please arrange with reception)
  • Free wifi throughout the building
  • Free on street, or underground parking

What time is check in?

Due to the size of our apartments, and the fact that kitchens take time to clean we offer a 15h00 check in. If your apartment is ready we do offer an early check-in from 11H00 at a cost of £20.00 or we are more than happy to take hold of your luggage.

What time is check out?

Check out is strictly 10h00.

Late check outs can be purchase at £10 per hour for a maximum of 3 hours BUT this MUST be booked by no later than 6pm the day prior to check out.

Management reserve the right to charge a £20 penalty per hour for un-booked late check outs.

What types of serviced apartments do you have?

We have 4 types of fantastic serviced apartments. Please click on one of the below links to see each of our serviced apartment types in full detail:

1 Bedroom serviced apartment
2 Bedroom serviced apartment
Family serviced apartment
Luxury Penthouse serviced apartment

Where can I get groceries?

There is a 24 ASDA within walking distance of the apartment.

M&S also have a store with 1.5miles of our apartments.

Alternatively you can do an do online shopping at any of your favourite grocery stores and have it delivered prior to arrival, or during your stay. Please notify reception either via email This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 0131 553 7494.

Please make sure that the delivery is addressed to:
‘Your Name, check in date’
Ocean Apartments
2  Western Harbour Midway
Edinburgh
EH6 6PN

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Contact Info

Ocean Apartments
2 Western Harbour Midway
Edinburgh, EH6 6PN
Tel: 0131 553 7394
E: This email address is being protected from spambots. You need JavaScript enabled to view it.