Edinburgh Holiday Accommodation – Ocean Serviced Apartments Edinburgh;
Terms and Conditions

1. PAYMENTS & CONFIRMATIONS.
In order to confirm your reservation we require full payment upfront. Reservations are not confirmed until you receive an Ocean Apartments reservation number that commences ‘OC‘ by Email, telephone or fax. Ocean Apartments accepts no liability for people who arrive at the apartment accommodation before receipt of this reservation number.

2. CARD HANDELING CHARGES
DEBIT CARD – FREE OF CHARGE VISA & MASTERCARD 3% AMERICAN EXPRESS 5%

3. ACCEPTED FORMS OF PAYMENT
All major debit/credit cards, American Express and bank transfers. Please note that a reservation remains a provisional one until the deposit has been received.

4. NO SMOKING POLICY
Ocean Apartments operates a strict NO SMOKING POLICY and reserves the right to levy a £100.00 deep cleaning charge in the event of you smoking in the apartment or building.

5. APARTMENT UNAVAILABILITY.
Should your booked apartment be unavailable for whatever reason, Ocean Apartments reserve the right to relocate your booking to another provider within Edinburgh. Should this not be possible Ocean Apartments will offer you a full refund. Under such circumstances Ocean Apartments liability is limited to the payment received for the accommodation booked with Ocean Apartments and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation. Please also refer to Force Majeure.

6. CANCELLATIONS
Reservations are not changeable or refundable.

7. ALTERATIONS
Alterations may be accepted at the discretion of management and if acceptable will be subject to a £25 administration fee.

8.1 EXTENDING YOUR STAY
Extensions will require a new reservation for the additional date(s), subject to Availability and are subject to a possible rate change.

8.2 EXTENSIONS (UNAUTHORISED)
You are required to notify us at least 48 hours in advance of your intention to extend your booking. Unauthorised extensions will result in a £250 (GBP) charge to cover the inconvenience and disruption to Ocean Apartments and other clients/guests?

9. COMPLAINTS
Ocean Apartments has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact Ocean Apartments during their stay at the apartment and we will do our utmost to assist you.

10. EARLY CHECK–OUTS
It is the guest’s responsibility to notify Ocean Apartments of any early checkouts

11. LATE CHECK OUTS ON THE DAY OF DEPARTURE
Ocean Apartments reserves the right to charge your booking card for unauthorised late check out′s at the rate of £20 per hour.

12 INFORMATION
Much of the accommodation information provided on sales agent′s websites is provided by us but is subject to adjustment by the agency. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, Ocean Apartments cannot be held liable for any errors or omissions it may inadvertently contain.

13. OCCUPANTS.
Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.

14. DAMAGE LIABILITY.
It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the apartment at £30 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.

A) A £500 fine is charged to guests who tamper with any fire alarm devices or extinguishers. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your apartment immediately and follow the fire procedure displayed in and around the apartment and building.

B) Any non–emergency after hours call outs (ie: guests losing keys and being locked out) will accrue a £75 charge. Maintenance staff are only available outside of 09H00–17H00 Mon–Sun for high–level emergencies (ie: leaking roof; fire; blocked drains/toilet which could result in a leak/flood; no heat or hot water; non–working stove). Guests must confirm that their apartment has hot water and working stove within working hours – if they check–in at 16H00 or before. If guests check–in after 16H00 and find that heat, hot water or stove are not working, they must inform maintenance as soon as possible, by 20H00: they will not be charged the £75 fee but will be attended as soon as possible. Nonemergency requests will be attended to within 24 hours.

15. DISCLAIMER
Guests should be aware at the time of booking that Ocean Apartments do not take responsibility for guests′ possessions whilst they are staying in our apartments. We take all reasonable steps to ensure safety of your possessions but advise you to arrange your own insurance. This applies to items left in your apartments, vehicles parked and items left in our reception (at any time).

16. FORCE MAJEURE
The owner and the agent do not accept liability or pay compensation for any loss, damage or expense where our obligations are prevented or affected by reason of Force Majeure. Force Majeure means any event which we or the owner providing the service could not, even with all due care, foresee or avoid – such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.

17. PRE-AUTHORISATION.
Upon arrival Ocean Apartments reserves the right to request pre–authorisation of guest credit or debit card as security against any damage and incidentals. E & OE: Errors and Omissions Excepted details and specification maybe subject to change without notice.

18. CHECK IN INFORMATION.
Before Ocean Apartments can release the keys to your apartment they will take the full balance due, a valid mobile/landline telephone number and make a copy of a valid identification document. For security, Ocean Apartments also require valid credit or debit card details to ensure we are covered for any damages or theft to the apartment, or if the apartment is left in an unsatisfactory state.