COVID-19 UPDATES

We are open – with restrictions

At Ocean Apartments we are doing all we can to keep our colleagues and guests safe during the ongoing Covid-19 Global Pandemic.
We have taken all the advised steps to ensure you continue to receive excellent service.

OPENING HOURS:

We are operating Monday to Friday: 09:00 – 17:00 and Saturday and Sunday: 10:00 – 15:00
Please email stay@oceanservicedapts.com during these hours.

We also have 24/7 cover on our emergency phone. – 07751 764 649.

CANCELLATIONS / AMENDMENTS:

We are processing all cancellations, refunds and amendment(s)  as per the policy you chose at time of booking and whether you booked directly with us or through a third-party agency.
An update to our cancellation policy: Updated 23 September 2020

RESERVATIONS MADE BEFORE 31 MARCH 2020

  • We’ve increased flexibility for all reservations made on www.oceanservicedapts.com. If you cancel your reservation before arrival we will add the full value of your booking onto your profile as a credit. This credit can be used towards future reservations and is valid for one year from the time of cancellation.
  • If you booked via other websites, please contact them directly.

RESERVATIONS MADE AFTER 1 APRIL 2020

  • Since the 1st April 2020 we have amended our cancellation policies, offering the guest a choice of the cancellation terms.
    We are processing all cancellations and amendments as per the cancellation policy you have booked.

THANK YOU: Over the last 11 years we have faced many crisis situations and, on every occasion, thanks to our guests and Ocean family we have emerged stronger. We value you as our guest greatly and would like to thank you for your understanding and support.

EXTENSIONS OR NEW RESERVATIONS

Our sales team are still fully functional and working really hard to generate bookings.
If you would like to extend your stay or make a booking, please contact them, sales@oceanservicedapts.com for the best rates or book online using promo code: i4OCEAN