COVID-19 UPDATES

We are open – with restrictions

At Ocean Apartments we are doing all we can to keep our colleagues and guests safe during the ongoing Covid-19 Global Pandemic.
We have taken all the advised steps to ensure you continue to receive excellent service.

OPENING HOURS: We are operating 09:00 – 17:00 daily.
Please phone us 0131 553 7394 or email stay@oceanservicedapts.com.

To help us plan, can you please inform us if you are NOT coming to stay with us. Please note we are currently only accepting reservations for ‘essential’ guests.

We also have 24/7 cover on our emergency phone. – 07751 764 649.

CANCELLATIONS / AMENDMENTS: As already discussed we are processing all cancellations, refunds and amendment(s)  as per the policy you chose at time of booking and whether you booked directly with us or through a third-party agency.

An update to our cancellation policy: Updated 5th June 2020

  • TRAVEL DATES UNTIL 30TH JUNE 2020
  • We’ve increased flexibility for all reservations made on www.oceanservicedapts.com. If you cancel your reservation before arrival we will add the full value of your booking onto your profile as a credit. This credit can be used towards future reservations and are valid for one year from the time of cancellation.
  • If you booked via other websites, please contact them directly.
  • TRAVEL DATES JULY AND AUGUST 2020
  • If travel restrictions are in place and you have booked directly with us we will add the full value of your booking onto your profile as a credit. This credit can be used towards future reservations and are valid for one year from the time of cancellation.
  • If there are NO travel restrictions we will be open to leisure guests and you can come and visit. We understand that the Tattoo and other festivals are cancelled, therefore we will then also give you 30% of the value of your stay towards a future reservations and are valid for one year from the time of cancellation.
  • If you booked via other websites, please contact them directly.

THANK YOU: Over the last 11 years we have faced many crisis situations and, on every occasion, thanks to our guests and Ocean family we have emerged stronger. We value you as our guest greatly and would like to thank you for your understanding and support.

EXTENSIONS OR NEW RESERVATIONS

Our sales team are still fully functional and working really hard to generate bookings.
If you would like to extend your stay or make a booking, please contact them, sales@oceanservicedapts.com for the best rates or book online using promo code: i4OCEAN