Edinburgh Serviced Stays, Terms and Conditions

Terms and Conditions of the Ocean Serviced Apartments

The coronavirus, or COVID-19

The coronavirus, or COVID-19, has had major repercussions for the travel industry.

Ocean Serviced Apartments is also taking the virus and the threat it may pose to guests and staff seriously.

With flights being cancelled or rebooked by the airlines and travel plans being changed, we are doing what we can to minimise the impact on our guests whose travel plans have changed. 

Your refund and amendment(s) depend on when you’ve booked, the cancellation policy you chose at time of booking and whether you booked directly with us or through a third-party agency.

We are also following the travel restrictions that have been put in place and the latest advice published by the Foreign and Commonwealth Office (FOC) and relevant government agencies. Only when the FCO advises against all travel to and from a country, will we treat this as a force majeure. On this basis, no cancellation costs of fees (including ‘no shows’) will apply to those guests who request the cancellation of the affected bookings. 

It is important to note that this situation is fluid and shifting circumstances continue to affect the policies in place.


Reservations are not confirmed until you receive a confirmation number. Payment are due as per your booking conditions. Payment for Non Refundable bookings are due at time of booking. Standard Bookings the 1st night payment are due at time of booking. The balance are due 72 hours before arrival. Please take note of your booking conditions for more information. Ocean Apartments accepts no liability for people who arrive before receipt of this reservation number.


All major debit/credit cards, American Express and bank transfers.


Ocean Apartments operates on a strict NO SMOKING POLICY and reserves the right to levy a £100.00 deep cleaning charge in the event of you smoking in the apartment or building.


Should your booked apartment be unavailable for whatever reason, Ocean Apartments reserve the right to relocate your booking to another provider within Edinburgh. Should this not be possible Ocean Apartments will offer you a full refund. Under such circumstances Ocean Apartments liability is limited to the payment received for the accommodation booked with Ocean Apartments and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation. Please also refer to Force Majeure.


Please refer to the restrictions of your booking. If you have booked a NON REFUNDABLE rate then you will not be eligible for any refund. If you have booked a Flexible Rate, please refer to the cancellation period on your confirmation.


Amendments may be accepted at the discretion of management and if acceptable will be subject to a £25 administration fee.
In the case of a No Show you will be charged according to the cancellation terms attached to your reservation.


Extensions will require a new reservation for the additional date(s), subject to Availability and are subject to a possible rate change.


You are required to notify us at least 48 hours in advance of your intention to extend your booking. Unauthorised extensions will result in a £250 (GBP) charge to cover the inconvenience and disruption to Ocean Apartments and other clients/guests.


Ocean Apartments makes every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may come to our reception during their stay and we will do our utmost to assist you.
Alternatively, complaints about Ocean Serviced Apartments can also be made to us in writing, please email stay@oceanservicedapts.com. Once the email is received we will acknowledge it’s receipt within 48 hours and reply within 5 working days.


It is the guest’s responsibility to notify Ocean Apartments of any early checkouts.


Ocean Apartments reserves the right to charge your booking card for unauthorised late check out′s at the rate of £20 per hour.


Majority of the accommodation information provided on sales agent′s websites is provided by us but is subject to adjustment by the agency. Whilst every care has been taken to ensure that all information provided online and by telephone is accurate, Ocean Apartments cannot be held liable for any errors or omissions it may inadvertently contain.


I understand that by selecting “Agree”, I am registering to Ocean Serviced Apartments Limited Basic complimentary WIFI Access service. I agree to be responsible for any content I browse or download using the free connection.

The terms & conditions herein are applicable in addition to Ocean Serviced Apartments Limited General Terms and Conditions, Acceptable Use Policy and Fraud and Abuse Protection. For the avoidance of doubt, these terms and conditions, subject to the amendment provisions contained therein, shall continue to apply after the free service period as long as the service is provided.

The wireless Internet access provided is for complimentary use by customers only.
Wireless access is provided on an “as is” and “as available” basis and Ocean Serviced Apartments Limited does not warrant that this service will be uninterrupted, error-free, or free of viruses or other harmful components.

Users should be aware that there are security, privacy, and confidentiality risks inherent in wireless communications and technology, and Ocean Serviced Apartments does not make any assurances or warranties relating to such risks.

By using wireless Internet access, a user agrees that Ocean Serviced Apartments Limited is not liable for any costs or damages arising from use of this service and Ocean Serviced Apartments Limited does not control any materials, information, products, or services on the Internet.

The User agrees not to use the service in violation of any laws or regulations applicable from time to time or to misuse the service in any manner deemed inappropriate by Ocean Serviced Apartments Limited.

Ocean Serviced Apartments Limited reserves the right to terminate the User’s account at any time due to breach or non-compliance of any of the terms and conditions referred to above which are applicable and binding on the User at all times.


Please note that Ocean Apartments does not permit single sex groups (sports teams, hen and stag parties etc).
All our sales agents are fully aware of this, and should it be discovered prior to check in that your booking is for a ‘single sex’ group booking we reserve the right to cancel this booking.
In this instance a full refund will be given. Please note that this rule on single sex groups is, on occasion, waived at the discretion of management over certain special dates, such as (but not limited to), Hogmanay and Rugby International Weekends. This does not affect your statutory rights.
Ocean Serviced Apartments LTD do not accept walk-in reservations.
Guests confirm that Ocean Apartments is NOT their principle place of residence, and that guests are checking in and staying on a ‘hotel style’ nightly basis. Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded


It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the apartment at £30 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.

A) A £500 fine is charged to guests who tamper with any fire alarm devices or extinguishers. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your apartment immediately and follow the fire procedure displayed in and around the apartment and building.

B) Any non–emergency after hours call outs (ie: guests losing keys and being locked out) will accrue a £75charge. Maintenance staff are only available outside of 09H00–17H00 Mon–Sun for high–level emergencies (ie: leaking roof; fire; blocked drains/toilet which could result in a leak/flood; no heat or hot water; non–working stove). Guests must confirm that their apartment has hot water and working stove within working hours – if they check–in at 16H00 or before. If guests check–in after 16H00 and find that the heating, hot water or stove is not working, they must inform maintenance as soon as possible, by 20H00: they will not be charged the £75 fee but will be attended as soon as possible. Non-emergency requests will be attended to within 24 hours.


The use of the apartment and car park and its equipment is entirely as the guest’s risk and Ocean Serviced  Apartments Ltd  accepts no responsibility for injury, accident, damage or loss to person or property relating to the guest or any of his or her party during their stay.    Guests should ensure that they are adequately insured.


The owner and the agent do not accept liability or pay compensation for any loss, damage or expense where our obligations are prevented or affected by reason of Force Majeure. Force Majeure means any event which we or the owner providing the service could not, even with all due care, foresee or avoid – such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.


Upon arrival Ocean Apartments reserves the right to a £100 pre–authorisation per apartment of a guest credit or debit card as security against any damage and incidentals.
For all one night stays from Friday to Sunday we reserve the right to a £250 pre–authorisation per apartment of a guest credit or debit card as security against any damage and incidentals.
E & OE: Errors and Omissions Excepted details and specification maybe subject to change without notice.


Before Ocean Apartments can release the keys to your apartment they will take the full balance due, a valid mobile/landline telephone number and make a copy of a valid identification document. For security, Ocean Apartments also require valid credit or debit card details and reserves the right to a £100 or £250 pre–authorisation per apartment to ensure we are covered for any damages or theft to the apartment, or if the apartment is left in an unsatisfactory state.



  • Not valid on previous quotations received
  •  Subject to availability
  • The invitation cannot be combined with any other discount or multiple offers.
  •  No price adjustments or partial reimbursements on previous purchases.
  • The discount will not be applied to any amendments of existing bookings.
  • Length of stay restrictions may apply.
  •  Some promotions may exclude Friday and Saturday night stays.
  • Some promotions may exclude high season dates, including but not limited to August, Hogmanay and Christmas.
  •  Subject to standard booking terms and conditions.
  • Promotion based on the prices available on our website at time of booking.


  • Only valid to redeem on Sunday-Thursday night stays.
  • Must quote voucher number in order to redeem your free night stay.
  • The FREE night stay card must be presented at time of check-in. Failure in presenting the card will result in full charge.
  •  Not valid on high season dates, including but not limited to August, Hogmanay and Christmas.
  •  Subject to availability.
  •  Not to be used in conjunction with any other offer.
  •  Must be redeemed before the expiry date stated on your voucher.
  •  Free night stay offer is only available for the number of persons mentioned, additional persons will be charged at standard rate.
  •  Subject to standard booking terms and conditions.


  • Only valid for the value given.
  • Must show proof of credit given in order to redeem your credit.
  •  Not valid on high season dates, including but not limited to August, Hogmanay and Christmas.
  • Not to be used in conjunction with any other offer.
  •  Subject to availability.
  •  Must be redeemed before the expiry date stated on the confirmation emailed or posted.
  •  Subject to standard booking terms and conditions.


  • SMOKING (PLEASE do not smoke in the apartments, building or outside the windows)
  • PARTY (Including Hen and Stag parties)